TERMS AND CONDITIONS

1. Detailed description of goods and/or services

Espoir Equestrian (Pty) Ltd is a business in the equestrian industry that sells equestrian tack and garments.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email and courier.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Espoir Equestrian (Pty) Ltd is subject to availability. In cases of unavailability, Espoir Equestrian (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. Items sold at a discounted price are non-refundable and non-exchangeable.

5. Customer Privacy policy

Espoir Equestrian (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Espoir Equestrian (Pty) Ltd bank account, the

details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Espoir Equestrian (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Espoir Equestrian (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

10. Responsibility

Espoir Equestrian (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Espoir Equestrian (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under

this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Espoir Equestrian (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Items on Sale

Items sold on a sale are non-refundable and cannot be exchanged.

14. Company information

This website is run by Espoir Equestrian (Pty) Ltd based in South Africa trading as

Espoir Equestrian (Pty) Ltd and with registration number 2012/193351/07 and Carolyn van Schalkwyk & Simon Burn as Directors.

14. Espoir Equestrian (Pty) Ltd contact details

Company Physical Address: 17 Jollify Ring Road, Mooikloof, Pretoria.

Email: carolyn@espoirequestrian.com

Telephone: 0792753121